What a Monday in January looks like, automated.
Three trucks out, phones lit. The call you couldn't take gets answered by an assistant that knows your service area, your after-hours rate, and this afternoon's openings — and books it. The homeowner gets a text when the tech is twenty minutes out. Friday's install gets its invoice reminder. Last week's repair gets a review request. Dispatch still runs the way it runs; the gaps around it close.
- Missed-call rescue: every unanswered call and web form gets a real reply and a booking in seconds
- On-the-way texts: ETA and tech name sent automatically when the job's dispatched
- Invoice follow-up: unpaid tickets chased on a schedule, without the office making the call
- Reviews after every job: a five-star request the moment the ticket closes
7:53 AMMissed call → text sent in 6 seconds — "no heat, Lehi"
7:54 AMBooked — 1:00 PM slot, address captured
12:40 PM"Tech is 20 minutes out" — ETA text sent
5:15 PMTicket #3381 closed → review request sent
NOWwatching for the next call…
What we build
Built around dispatch, not on top of it.
Systems shaped to your service board, your techs, and the way homeowners reach you when something's broken — usually a phone, usually right now.
Call & text assistant
Answers, qualifies (address, issue, urgency), and books from real openings — or hands off to your on-call with the details captured.
After-hours triage
Emergency versus tomorrow, priced honestly, routed to the on-call tech only when it should be.
ETA & dispatch texts
Tech name and arrival window sent the moment the job's assigned.
Estimate & invoice follow-up
Quotes and unpaid tickets chased on a schedule until they close.
Maintenance-plan renewals
Tune-up reminders and plan renewals that go out on their own, every season.
Reviews & referrals
A request after every closed ticket, and a referral link for the happy ones.
Integrations
If it has an API, we can connect it.
A sample of what's already live in the platform we built to run our own company — not a menu you're limited to. If a tool has an API, we connect to it; these are just the ones in production today.
Payments & finance
Calendars
Social
Messaging & alerts
AI
Infrastructure
Common in Utah service trades
Extend to anything
The point isn't the logos — it's that they all feed one system. Your whole business running from a single place, instead of a dozen disconnected apps and browser tabs.
Don't see yours? If your software can talk, we can make it part of the system.
The difference
We're not reselling a chatbot. We run on this.
Behind Thornwood is a full production platform we built for ourselves — it watches every client site around the clock, answers leads, drafts with AI, chases invoices, and pushes real-time alerts. We already work with Utah contractors and builders — Pyne Renovations, B Hansen Construction, Raykon — and the automation layer is the same platform that runs our own studio, pointed at your service board.
And it starts with honesty: if Jobber's built-in reminders already do the job, we'll tell you — and build only the missed-call piece it can't.
And it all runs from one place. Not seven disconnected apps and a dozen browser tabs — a single system where every tool talks to the others, so nothing gets entered twice, dropped, or forgotten. One HQ your business runs on — built with the same craft as our websites, so it's something you'll actually want to open.
By industry
Not your trade? The same systems, shaped to how other Utah businesses run.
Every page below is the same platform pointed at a different week — real workflows, the tools common in that trade, and what it costs. Or start with everything we automate.
Home builders & remodelers
Lead qualifying, estimate follow-up, selection reminders, closeout reviews.
See how it runs →
Salons, med spas & wellness
Text-back in seconds, no-show reminders, rebooking nudges, reviews.
See how it runs →
Law firms
Intake with conflict checks, consult booking, client reminders — attorney in the loop.
See how it runs →
Straight answers
What Utah service companies ask about AI.
Can AI really answer my phones?
Will it book jobs wrong?
Does it work with ServiceTitan, Jobber, or Housecall Pro?
What about after-hours emergencies?
Can it text from our business number?
What does it cost for a service company?
How fast can it be live?
What it costs
Scoped to the workflow — or run for you every month.
Automation is priced two ways. A scoped project — one high-impact workflow, exact number before anything's built, from $1,000. Or AI Operations, from $750 a month, where we run the assistant, the follow-ups, and the weekly report and add one new automation every month. The real 2026 numbers are here.