Last Updated: November 20, 2025
Thornwood Digital (“we,” “us,” “our”) operates https://thornwooddigital.com (“Site”) and provides custom website design, development, hosting, consultation, and related digital services. We are committed to protecting your privacy and ensuring your personal information is handled safely, securely, and transparently.
By using our Site or services, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you interact with Thornwood Digital, you may provide:
- Name
- Email address
- Phone number
- Business information
- Website information
- Project details submitted through forms
- Files or attachments uploaded through forms
- Billing and payment information (processed securely through third-party providers)
1.2 Information We Automatically Collect
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device type
- Pages viewed
- Time spent on pages
- Referring website
- General location (city/state)
- User interaction data (scrolling, clicks, behavior)
1.3 Information from Third-Party Tools
We may receive information from:
- Google Analytics / GA4
- Google Ads
- Meta / Facebook Pixel
- CRM and form systems
- Payment processors such as Stripe
- Hosting and security platforms (e.g., WordFence, server logs)
2. How We Use Your Information
We use your information to:
- Provide requested services
- Respond to inquiries
- Prepare proposals or quotes
- Improve website performance and user experience
- Analyze site traffic and marketing effectiveness
- Personalize communication and follow-up
- Deliver hosting and maintenance services
- Prevent fraud or security threats
- Comply with legal or contractual obligations
We do not sell your personal information or share it with unrelated third parties for marketing purposes.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyze visitor behavior
- Track ad conversions
- Enhance security
You may disable cookies in your browser, but some features may not work properly.
4. How We Share Your Information
4.1 Service Providers
We may share information with service providers who assist with:
- Website hosting
- Email delivery
- Analytics
- Payment processing
- Security and backups
4.2 Legal Requirements
We may share information if required to:
- Comply with the law
- Respond to legal requests
- Protect our rights or the rights of clients
- Prevent fraud or security threats
5. Data Security
We take security seriously and implement reasonable protections including HTTPS encryption, secure hosting, firewall protection, limited data access, and regular updates. No method is 100% secure, but we maintain best practices to safeguard your data.
6. Payment Information
Payments made through Stripe or other processors are handled securely. We do not store full credit card numbers or sensitive financial data on our servers.
7. Data Retention
We retain information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
You may request deletion of your data at any time.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
9. Your Rights
You may have the right to:
- Access your information
- Request corrections
- Request deletion
- Request a copy of your data
- Limit certain uses
- Opt out of marketing communications
To exercise your rights or request assistance, click the button below:
10. Children’s Privacy
We do not knowingly collect data from individuals under 18 years of age. If you believe someone under 18 has submitted information, please notify us and we will remove it promptly.
11. International Users
If you are located outside the United States, your information may be transferred to and processed in the U.S. where data protection laws may differ from your region.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When changes occur, we will revise the “Last Updated” date above.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the button below.