At Thornwood Digital, we’re committed to making your website project as seamless and straightforward as possible. We know you might have questions about how everything works, from the initial design phase to the final launch, and beyond. That’s why we’ve created this FAQ page to answer some of the most common questions we get asked. Whether you’re curious about our website packages, ongoing support, or how we handle SEO, you’ll find the answers here. If there’s anything else you’d like to know, don’t hesitate to get in touch—we’re always here to help!
Website Development
The timeline for building a custom website depends on the complexity of the project and the client’s responsiveness. On average, a standard website takes 3-5 weeks to complete.
Design Revisions
Our packages include two (2) design revisions. Additional revisions can be requested for an extra fee.
Hosting Packages
We offer two hosting + maintennce plans and one maintenance-only plan: Maintenance Only (hourly fee), Professional Hosting (monthly), and Premium Care (hosting + revisions). Each package provides varying levels of support, updates/changes, seo, security, and performance optimization.
Payment Terms
We require full payment within two (2) business days of signing up. Payments are 50% refundable until design sign-off. After the design is approved, no refunds are issued.
Website Maintenance
Yes, we offer maintenance plans for ongoing website support, updates, and backups. Contact us for more details on our maintenance packages.
Mobile Optimization
Absolutely. All websites we develop are fully responsive and optimized for mobile devices.
SEO Services
We provide basic on-page SEO optimization with all our websites. For advanced SEO strategies, we can refer you to a trusted partner.
Content Creation
We prefer that clients provide their own content. However, if needed, we can assist in content creation for an additional fee.
Project Scope Changes
Yes, but changes outside the agreed-upon scope may result in additional fees and adjustments to the project timeline.
Third-Party Integrations
Yes, we can integrate third-party tools and plugins into your website. Clients are responsible for any additional fees for third-party services.
Yes, we can provide e-commerce solutions along with a custom website. We specialize in building on Shopify, a robust and secure platform that ensures your online store is optimized for sales and easy to manage. If you’re looking to create or enhance an online store, Shopify is our go-to solution for delivering a seamless e-commerce experience.
We make the payment process easy and secure. All payments are collected via credit card through Stripe. Once we’ve finalized the details of your project, you’ll receive an invoice via email with a link to make your payment directly to Thornwood Digital. Simply follow the instructions in the email, and you’ll be all set!
For our hosting and premium care plans, payments are automatically billed to the card on file on the 1st of each month. You’ll receive an invoice for your records, but no action is required on your part—just sit back and enjoy the benefits of your secure and well-maintained website!
